Privacy Policy

We care about your personal data and are committed to protecting any data we have collected or you have shared with us, especially directly or indirectly personally identifiable information like name or contact information.

With the Privacy Policy, we aim to be transparent about how we at coherence AB (“coherence” “we,” “our,” “us”) collect, process, and share information about you as well as your rights and choices regarding such information. If you have questions about the policy, please contact us at privacy@coherence.io.

We keep our privacy policy under regular review and we will place any updates on this webpage. This policy was last updated on 2021-12-11.

Information We Collect

We automatically collect some information when you use our product and Services, play a game or use an app built with coherence, or visit our websites. This data consists of primarily technical information.

Data collection : Visit of our Websites

Our site uses cookies to enhance your user experience and measure site traffic. We collect and use the data as listed below:

  • Your IP address and device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
  • Data about your device, such as operating system, browser type and language.
  • Demographic data (such as to determine the coarse location of your IP address).
  • Statistical data such as pages visited, links clicked, etc.

We use data collected on our websites exclusively to follow traffic on a statistical level. Your personal information is not identifiable from this data.

If you prefer, you can choose to set your browser to remove or reject browser cookies. Please note that this could affect the availability and functionality of our Services.

Data collection : Other sources

We may receive information about you from third parties such as marketers, recruiters, partners, researchers, and others. We may combine such information with information that you provide to us or that we collect from you and information derived from any other subscription, product, or service we provide.

We may also receive information about you from social networks when you engage with our content, reference our product or Service, or grant us permission to access information from the social networks.

Processing of Data

We will process your personal data only in the following situations:

  • To perform our responsibilities under our contract with you.
  • Legitimate interest in processing your information.
  • With your consent.
  • Legal obligations.

We primarily use the information we collect to provide, administer, operate and improve our products and Services. We may use the information we collect to:

  • Create, administer and troubleshoot accounts, products and Services we provide to you.
  • Process bills and invoices and credit or accept payments.
  • Improve accuracy, effectiveness or usability of our websites, products and Services.
  • Evaluate core business metrics and create statistics and reports about aggregate usage of any product utilising coherence.
  • Send you technical notices, updates, security alerts, support or administrative messages, and to respond to your comments, questions, and customer service requests.
  • Communicate with you about products, services, and events offered by us, and provide news and information we think might be of interest to you.
  • Monitor and analyze trends, usage, and activities in connection with our Service.
  • Comply with legal process and obligations such as responding to requests from public and government authorities, including public and government authorities outside your country of residence.
  • Enforce our terms and conditions and to protect our operations or those of any of our affiliates.
  • Protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
  • Carry out any other purpose described to you at the time the information was collected.

We do not use your data for automated decision-making, including individual profiling. Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

Sharing Information

We may share information we collect in accordance with the practices described in this Privacy Policy. The types of entities to whom we share include:

  • Service Providers. We may share information with service providers assisting us with services such as hosting providers, cloud service providers, payment providers, data analytics, marketing and advertising, website hosting, and technical support. These service providers are not authorized by us to use or disclose personal information except as necessary to perform services on our behalf or comply with legal requirements.
  • Affiliates. We may share information with our related entities including our parent and sister companies for business purposes such as customer support, marketing, and technical operations.
  • Customers. We may share information with our customers in connection with us processing information on their behalf. For example, we share information with our customers in order to maintain and administer your online accounts, respond to your questions and comments, comply with your requests, market and advertise to you, and otherwise comply with applicable law.
  • Merger or Acquisition. We may share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
  • Security and Compelled Disclosure. We may share information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities. We also share information to protect the rights, property, life, health, security and safety of us, the Service or anyone else.

Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law.

Retention of Information

Unless another time has been specified in this privacy policy, we retain information we collect as long as needed, or permitted for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. For example, we will retain your personal information for the time we have an ongoing relationship with you and provide services to you. And we will retain your information for as long as required, if there is a legal obligation to which we are subject.

Your Choices

We seek to provide you with meaningful choices about the information you share with coherence, as well as the ways we may use or share that information. We will generally only ask you for personal information that is necessary to provide the services, information or response that you request.

You can choose not to give us the information we request, in which case you may not be able to access all or certain parts of our products and services and some features may not work as intended. You also have the option to refrain from using our Service or to discontinue using our Service if you do not want information collected about you.

You may update or correct certain information about you at any time by logging into your account, or you can email us at privacy@coherence.io and submit a request. If you wish to deactivate your account, please email us at privacy@coherence.io, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

You can request access to, and correction or deletion of, your personal information. If you would like to request access to personal information associated with our services, products and websites, please also contact us at privacy@coherence.io.

You can opt out of communications like email, by following the instructions in any marketing message you receive. However, we might send a message confirming your opt-out and we may still receive non-promotional messages, for example about your account or subscription.

Protection of Information

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. In some cases, your information is accessible when you log into a product or service we offer, and in those cases you need to keep your user credentials and password confidential and secure so that your information is protected.

Contact

If you have any questions or comments regarding our Privacy Policy, please contact us at privacy@coherence.io.

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