Last updated: February 16, 2022
We care about your personal data and are committed to protecting any personal data collected directly from you or through other sources.
We might collect your personal data through our products, online services and websites, or when you otherwise interact with us.
When you create an account to use coherence products (“Products”) or services (“Services”) as a developer, use our Products and Services, sign up on our Discord channels, comment in our forums, fill out forms, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us, we collect your personal data.
The categories of personal data we may collect include:
We automatically collect some personal data when you use our Services, play a game, or use an app built with coherence, or visit our websites. Below you find information about the specific personal data collected depending on your relationship with coherence.
A customer of coherence is both a user signing up and creating an account to use our Product and a user downloading and using our Services without creating an account.
When you are customer of coherence, we collect some personal data from you:
We use data collected from customers to set up the customer account and necessary users to customers’ employees, including administration, technical support and billing of such accounts and users. Moreover, we use the data to track use of our Products and Services with the purpose of troubleshooting and optimizing our Products and Services.
We use data collected on our websites exclusively to follow traffic on a statistical level.
If you prefer, you can choose to set your browser to remove or reject browser cookies. Please note that this could affect the availability and functionality of our Services.
When you play a game that is using all or some of our Services, we may collect your personal data, such as following:
We use data collected in games built with coherence exclusively to understand network load and traffic on a statistical level.
We may receive personal data about you from third parties such as marketers, recruiters, partners, researchers, and others. We may combine such personal data with personal data that you provide to us directly or that we collect.
We may also receive personal data about you from social networks when you engage with our content, reference our Products or Services, or grant us permission to access information from the social networks.
We process your personal data based on the following legal basis’ depending on your relationship with us:
We primarily use the personal data to provide, administer, operate, and improve our Products and Services. We may use the personal data collected to below specified purposes:
We do not use your personal data for automated decision-making, including individual profiling. Notwithstanding the above, we may use data that does not identify you (including data that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
We use Service Providers located within the EU as well as in third countries.
To protect your personal data when sharing it with Service Providers, we have entered Data Processing Agreements with and reviewed security documentation of our Service Providers.
Upon termination of a customer contract, we immediately initiate deletion from our systems except for data where we are under legal obligations to retain data for a longer period.
Regarding personal data collected from Game Players, we will retain the data for as long as you have an active user account. Once deactivated or requesting deletion, we immediately initiate deletion from our systems except for data where we are under legal obligation to retain data for a longer period,
As for personal data of website visitors, we retain the data for as long as necessary to fulfil purposes mentioned in section 3. Hereafter data is immediately deleted or anonymized.
According to GDPR, you have different rights regarding our processing of your personal data which we respect.
You are therefore able to exercise your rights as guaranteed in GDPR article 15-21, including but not limited to following:
We maintain appropriate administrative, technical, and physical safeguards to protect your personal data from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing.
In some cases, your personal data is accessible when you log into a Product or Service we offer, and in those cases, you need to keep your user credentials and password confidential and secure so that your personal data is protected.